Skilled Nursing

CANTERBURY REHABILITATION AND HEALTHCARE CENTER

1776 CAMBRIDGE DRIVE, RICHMOND, VA 23238

183beds
Skilled Nursingcare types
1/5CMS rating
Updated2026

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Inspection & Compliance

Data from CMS (Centers for Medicare & Medicaid Services), updated weekly. Medicare.gov Care Compare

CMS Abuse/Neglect Flag

This facility has been flagged by CMS for substantiated abuse or neglect of residents.

View full report

2.9h

Hrs/resident · weekday

Expected: 2.7h

2.3h

Hrs/resident · weekend

vs 2.9h on weekdays

Lower weekend staffing is common — large gaps may indicate residents receive less attention on weekends.

Not reported

30-day hospital readmission rate

Annual Staff Turnover Rates

High turnover is one of the strongest predictors of care quality. National average CNA turnover is ~75%.

RNs
83%
LPNs
CNAs
58%

Administrator turnover: 1 in the past year

Health Inspection Deficiencies · Last 3 Years

SeriousImmediate Jeopardy0689Severity JApr 9, 2026

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected: May 13, 2026

SeriousImmediate Jeopardy0600Severity JApr 9, 2026

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected: May 13, 2026

SeriousImmediate Jeopardy0689Severity JAug 6, 2024

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected: Oct 17, 2024

107 standard deficiencies in the last 3 years

View all
0949Severity DApr 9, 2026

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

0946Severity DApr 9, 2026

Provide training in compliance and ethics.

0944Severity DApr 9, 2026

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0941Severity DApr 9, 2026

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0842Severity DApr 9, 2026

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0730Severity EApr 9, 2026

Observe each nurse aide's job performance and give regular training.

0686Severity GApr 9, 2026

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0677Severity DApr 9, 2026

Provide care and assistance to perform activities of daily living for any resident who is unable.

0656Severity DApr 9, 2026

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0641Severity DApr 9, 2026

Ensure each resident receives an accurate assessment.

0609Severity DApr 9, 2026

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0607Severity DApr 9, 2026

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0558Severity DApr 9, 2026

Reasonably accommodate the needs and preferences of each resident.

0684Severity DJan 29, 2026

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0658Severity DJan 29, 2026

Ensure services provided by the nursing facility meet professional standards of quality.

0656Severity DJan 29, 2026

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Severity EDec 30, 2025

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0655Severity DDec 30, 2025

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0880Severity DMay 2, 2025

Provide and implement an infection prevention and control program.

0760Severity EMay 2, 2025

Ensure that residents are free from significant medication errors.

0757Severity DMay 2, 2025

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0710Severity DMay 2, 2025

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0698Severity EMay 2, 2025

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0697Severity DMay 2, 2025

Provide safe, appropriate pain management for a resident who requires such services.

0695Severity EMay 2, 2025

Provide safe and appropriate respiratory care for a resident when needed.

0690Severity DMay 2, 2025

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0686Severity GMay 2, 2025

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0658Severity DMay 2, 2025

Ensure services provided by the nursing facility meet professional standards of quality.

0656Severity EMay 2, 2025

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0610Severity DMay 2, 2025

Respond appropriately to all alleged violations.

0609Severity DMay 2, 2025

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0607Severity EMay 2, 2025

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0605Severity DMay 2, 2025

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0584Severity EMay 2, 2025

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0583Severity DMay 2, 2025

Keep residents' personal and medical records private and confidential.

0557Severity DMay 2, 2025

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0552Severity DMay 2, 2025

Ensure that residents are fully informed and understand their health status, care and treatments.

0550Severity DMay 2, 2025

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Severity EFeb 13, 2025

Provide care and assistance to perform activities of daily living for any resident who is unable.

0842Severity DJan 23, 2025

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0686Severity EJan 23, 2025

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0684Severity EJan 23, 2025

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0656Severity EJan 23, 2025

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0600Severity DJan 23, 2025

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0580Severity DJan 23, 2025

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0867Severity DAug 6, 2024

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0836Severity EAug 6, 2024

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0609Severity DAug 6, 2024

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0921Severity DJul 25, 2024

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0842Severity EJul 25, 2024

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0812Severity EJul 25, 2024

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Severity DJul 25, 2024

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0698Severity DJul 25, 2024

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0695Severity EJul 25, 2024

Provide safe and appropriate respiratory care for a resident when needed.

0691Severity DJul 25, 2024

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0690Severity EJul 25, 2024

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0684Severity EJul 25, 2024

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0677Severity DJul 25, 2024

Provide care and assistance to perform activities of daily living for any resident who is unable.

0656Severity EJul 25, 2024

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0623Severity DJul 25, 2024

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0584Severity DJul 25, 2024

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0583Severity DJul 25, 2024

Keep residents' personal and medical records private and confidential.

0550Severity DJul 25, 2024

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0887Severity EMar 6, 2024

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0840Severity EMar 6, 2024

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0686Severity DMar 6, 2024

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0677Severity EMar 6, 2024

Provide care and assistance to perform activities of daily living for any resident who is unable.

0657Severity DMar 6, 2024

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0656Severity EMar 6, 2024

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0921Severity DJan 4, 2024

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0584Severity DJan 4, 2024

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0559Severity DJan 4, 2024

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0921Severity DAug 16, 2023

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0880Severity DAug 16, 2023

Provide and implement an infection prevention and control program.

0842Severity EAug 16, 2023

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0812Severity DAug 16, 2023

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0804Severity DAug 16, 2023

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0773Severity DAug 16, 2023

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0761Severity DAug 16, 2023

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0758Severity DAug 16, 2023

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0757Severity EAug 16, 2023

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0756Severity DAug 16, 2023

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0755Severity EAug 16, 2023

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0745Severity DAug 16, 2023

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0742Severity DAug 16, 2023

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0700Severity DAug 16, 2023

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0698Severity EAug 16, 2023

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0697Severity EAug 16, 2023

Provide safe, appropriate pain management for a resident who requires such services.

0695Severity EAug 16, 2023

Provide safe and appropriate respiratory care for a resident when needed.

0693Severity DAug 16, 2023

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0690Severity EAug 16, 2023

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0689Severity EAug 16, 2023

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0688Severity DAug 16, 2023

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0687Severity EAug 16, 2023

Provide appropriate foot care.

0686Severity EAug 16, 2023

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0684Severity DAug 16, 2023

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0679Severity DAug 16, 2023

Provide activities to meet all resident's needs.

0677Severity EAug 16, 2023

Provide care and assistance to perform activities of daily living for any resident who is unable.

0658Severity DAug 16, 2023

Ensure services provided by the nursing facility meet professional standards of quality.

0657Severity EAug 16, 2023

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0656Severity EAug 16, 2023

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0655Severity DAug 16, 2023

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0641Severity DAug 16, 2023

Ensure each resident receives an accurate assessment.

0622Severity EAug 16, 2023

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0584Severity DAug 16, 2023

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0580Severity EAug 16, 2023

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0550Severity EAug 16, 2023

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

View full inspection history on Medicare.gov

Civil Monetary Penalties

No civil monetary penalties on record.

Nearby Hospitals

No hospitals found within 10 miles.

Proximity to emergency care is especially important for medically complex residents.

Ownership

CANTERBURY OPERATOR LLC· For profit - Corporation

Data updated weekly from CMS. Last sync: Jun 26, 2026. Medicare.gov Care Compare →

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Data sourced from the Centers for Medicare & Medicaid Services and state licensing agencies. ← Back to search

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