Skilled Nursing

BICKFORD HEALTH CARE CENTER

14 MAIN STREET, WINDSOR LOCKS, CT 06096

48beds
Skilled Nursingcare types
1/5CMS rating
Updated2026

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Inspection & Compliance

Data from CMS (Centers for Medicare & Medicaid Services), updated weekly. Medicare.gov Care Compare

Special Focus Candidate — This facility has been identified as a candidate for the Special Focus Facility program, indicating below-average inspection performance.

CMS Abuse/Neglect Flag

This facility has been flagged by CMS for substantiated abuse or neglect of residents.

View full report

3.9h

Hrs/resident · weekday

Expected: 4.6h

4.1h

Hrs/resident · weekend

vs 3.9h on weekdays

Not reported

30-day hospital readmission rate

Annual Staff Turnover Rates

High turnover is one of the strongest predictors of care quality. National average CNA turnover is ~75%.

RNs
29%
LPNs
CNAs
42%

Administrator turnover: 0 in the past year

Health Inspection Deficiencies · Last 3 Years

SeriousImmediate Jeopardy0689Severity JFeb 13, 2026

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected: Mar 27, 2026

SeriousImmediate Jeopardy0600Severity JFeb 13, 2026

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected: Mar 27, 2026

71 standard deficiencies in the last 3 years

View all
0684Severity DMar 25, 2026

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0658Severity DMar 25, 2026

Ensure services provided by the nursing facility meet professional standards of quality.

0842Severity DMar 9, 2026

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0868Severity FMar 3, 2026

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0842Severity DMar 3, 2026

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0841Severity FMar 3, 2026

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

0689Severity DMar 3, 2026

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684Severity DMar 3, 2026

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0641Severity DMar 3, 2026

Ensure each resident receives an accurate assessment.

0843Severity DFeb 13, 2026

Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.

0842Severity DFeb 13, 2026

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0841Severity DFeb 13, 2026

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

0837Severity DFeb 13, 2026

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0835Severity DFeb 13, 2026

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0776Severity DFeb 13, 2026

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

0772Severity DFeb 13, 2026

Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.

0684Severity DFeb 13, 2026

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Severity DFeb 13, 2026

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0947Severity BJan 13, 2026

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0887Severity EJan 13, 2026

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0880Severity FJan 13, 2026

Provide and implement an infection prevention and control program.

0849Severity DJan 13, 2026

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0842Severity DJan 13, 2026

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0761Severity EJan 13, 2026

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0755Severity EJan 13, 2026

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0730Severity BJan 13, 2026

Observe each nurse aide's job performance and give regular training.

0725Severity DJan 13, 2026

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0689Severity DJan 13, 2026

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0687Severity DJan 13, 2026

Provide appropriate foot care.

0686Severity GJan 13, 2026

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0684Severity EJan 13, 2026

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0677Severity DJan 13, 2026

Provide care and assistance to perform activities of daily living for any resident who is unable.

0658Severity DJan 13, 2026

Ensure services provided by the nursing facility meet professional standards of quality.

0657Severity EJan 13, 2026

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0655Severity DJan 13, 2026

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0645Severity BJan 13, 2026

PASARR screening for Mental disorders or Intellectual Disabilities

0644Severity EJan 13, 2026

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0641Severity BJan 13, 2026

Ensure each resident receives an accurate assessment.

0637Severity BJan 13, 2026

Assess the resident when there is a significant change in condition

0628Severity BJan 13, 2026

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0610Severity DJan 13, 2026

Respond appropriately to all alleged violations.

0609Severity DJan 13, 2026

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0607Severity DJan 13, 2026

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0584Severity EJan 13, 2026

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0689Severity DNov 4, 2025

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0686Severity GMar 14, 2025

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0658Severity DMar 14, 2025

Ensure services provided by the nursing facility meet professional standards of quality.

0580Severity DMar 14, 2025

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Severity GDec 11, 2024

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Severity DAug 21, 2024

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0684Severity DAug 21, 2024

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0851Severity EApr 29, 2024

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0842Severity DApr 29, 2024

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0812Severity FApr 29, 2024

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0758Severity DApr 29, 2024

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0727Severity EApr 29, 2024

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0692Severity EApr 29, 2024

Provide enough food/fluids to maintain a resident's health.

0686Severity EApr 29, 2024

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0658Severity EApr 29, 2024

Ensure services provided by the nursing facility meet professional standards of quality.

0657Severity EApr 29, 2024

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0656Severity EApr 29, 2024

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0640Severity DApr 29, 2024

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0625Severity DApr 29, 2024

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0623Severity DApr 29, 2024

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0610Severity EApr 29, 2024

Respond appropriately to all alleged violations.

0609Severity EApr 29, 2024

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0607Severity EApr 29, 2024

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0600Severity EApr 29, 2024

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0585Severity EApr 29, 2024

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0578Severity DApr 29, 2024

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0565Severity DApr 29, 2024

Honor the resident's right to organize and participate in resident/family groups in the facility.

View full inspection history on Medicare.gov

Civil Monetary Penalties

No civil monetary penalties on record.

Nearby Hospitals

No hospitals found within 10 miles.

Proximity to emergency care is especially important for medically complex residents.

Ownership

NEWPORT BICKFORD INC· Non profit - Other

Data updated weekly from CMS. Last sync: Jun 26, 2026. Medicare.gov Care Compare →

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Data sourced from the Centers for Medicare & Medicaid Services and state licensing agencies. ← Back to search

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